An account doesn't have to be created prior to the purchase. However, it will be automatically created upon completion of your first order and you can find the login details in your email inbox.

Alternatively, start your journey by signing up here (it's easy!)

We’re sorry to hear that! Please email us at enquiries@thetinselrack.com and our team will assist you within 48 working hours.

Oh no! Please email us at enquiries@thetinselrack.com within 7 working days of receiving the item(s). Do note that your email must include a clear photo of the area of defect.

Amendments or cancellations can’t be made after your order has been confirmed. Your order is processed by our system immediately after confirmation to ensure it reaches your doorstep as soon as possible.

If your payment has been declined, please submit a new order as we are unable to process any orders if payment has not been made.

We're so sorry to hear that, please drop us an email at enquiries@thetinselrack.com with the relevant payment screenshot.

You may wish to refer to our shipping page for more information.

Upon receiving your order confirmation email, do allow 3-5 working days for the parcel to be delivered. Please email us at enquiries@thetinselrack.com if you do not receive your order after 5 working days.

Yes, we ship worldwide! For more info on where we deliver to, international shipping rates and delivery time frames, head on over to our shipping page for more information.

You may wish to login to your account and check the status of delivery under your account's Order History.

In the event of a failed delivery, our courier partner either will contact you to schedule another re-delivery or attempt a re-delivery on the next working day.

Please note that your order will be returned to our warehouse after 3 unsuccessful delivery attempts.

Please email us at enquiries@thetinselrack.com with your order number in order for the team to check if your parcel has been dispatched. If your parcel has been dispatched, I’m afraid we are unable to redirect it to a different address.

Unfortunately, this service is currently unavailable for all our shipping options.

Unfortunately, self-collection at our headquarter is not available at the moment.

However, our 'Click & Collect' option is now available at Jewel Changi Airport, Orchard Gateway, Tampines1 and Plaza Singapura. Click the self-collect online purchase question below for more information.

Yes, our 'Click & Collect' service is now available in Jewel, Orchard Gateway, Tampines1 and Plaza Singapura.

Simply select the 'Click & Collect at Jewel' option upon checkout and await our 'READY FOR COLLECTION' email notification before heading down to collect your parcel.

Please note that any orders placed via 'Click & Collect' are deemed to be online purchases, and thus only regular-priced items are applicable for returns.

We do accept returns for online purchases. View our online return policy here.

Find out how you can start your return process here.

The Tinsel Rack team takes 7 working days to process your returns upon receiving your return parcel. Once your return of store credit has been completed, an email notification will be sent to you.

Items bought with gift cards can be returned for store credit (valid for 6 months).

Please email us at enquiries@thetinselrack.com and we will double-check with our team immediately. We do apologize in advance if our team happens to make any mistakes in handling your orders. We will definitely try our utmost best to rectify mistakes if any.

We will not be able to reimburse postage fees if you are returning the item for store credit.

Yes, we do! You can purchase an e-gift card here. E-gift cards can be utilized in-stores and online.

You can purchase physical cards at our retail stores; they can only be used in stores.

Please login to your account and your Gift Card will appear as a payment option upon checkout. Any unused amount will remain in your account for your next purchase.

Our gift cards don't come with an expiration date.

Gift cards are non-exchangeable and non-refundable.

You can only use one promo code per order.

Yes, we do! Click here to join The Tinsel Club, it's free!

We’re sorry to hear that, your first online order coupon can be found under your account page. In the event that the coupon doesn't appear, please email our team at enquiries@thetinselrack.com.

Please login to your account and your TTR points will appear under your account with a minimum of 2000 points. For more information, click here.

1. Loose Threads or Minor Thread Ends
   These can be easily trimmed and are commonly found in mass-produced garments.
   
   
2. Color Variations
   Color differences may occur due to lighting, screen displays, or dye lot variations and are not considered defects.
   
   
3. Pattern Misalignment
   Slight misalignment in stripes, checks, or prints are acceptable within manufacturing tolerances and do not affect the overall quality of the garment.
   
   
4. Measurement Variations (Within ±0.5 inch / ±1.3 cm)
   A minor difference in measurements is industry-standard due to manual sewing and cutting processes.
   
   
5. Natural Characteristics of the Fabric
   Features such as slubs in linen, mild pilling in wool, or slight sheen variation in velvet or knit materials are inherent to the fabric type and not considered flaws.
   
   
6. Variations in Button or Stitch Placement
   Small differences in placement that do not affect the functionality or appearance of the garment are not considered as defects.
   
   
7. Temporary Marks
   Chalk lines or washable markings used during production are not permanent and will disappear after washing.
   
   
8. Stitching Irregularities
   Minor imperfections in stitching that do not compromise durability or appearance are considered acceptable.

1. Browse items by categories, eg 'New Arrivals', 'Tops' etc.
2. Click on ADD TO CART for the item(s) which you wish to purchase.
3. Upon submission of the order, you will be directed to the checkout page.

You can refer to our Sizing Guide page here for more information on the right size to get.

For care instructions and how we measure our products, you can refer here.

For urgent enquiries, you can contact our team via live chat (weekdays 10am – 6pm). Alternatively, you can email our Customer Care Team at enquiries@thetinselrack.com.

Online - Online orders (regular-priced items) are eligible for a return for store credits. You can send in an online return request upon receiving your order. 

Store credits issued will be valid for 6 months. 

You can find more information here. 

In-Store - In-store purchases are eligible for an exchange. Exchanges must be made within 7 days (including day of purchase) at any of our retail stores.

You can find more information here.

Please refer to the new sizing chart here for accuracy before purchasing. Measurements for individual products can be found on their respective pages under Size Guide.

Alternatively, you can reach out to us via email - enquiries@thetinselrack.com or our live chat function for further guidance.

As pieces fit vary by design (oversized, relaxed, fitted pieces), you are welcome to contact us by email - enquiries@thetinselrack.com or
through our live chat function if you are in-between sizes or are unsure of what size to get.

We’re located in:

• Orchard Gateway #02-17A (11am – 9.30pm daily)
• Tampines One #02-32 (11am – 9.30pm daily)
• Jewel Changi Airport #B1-256 (11am – 9.30pm daily)
• Plaza Singapura #B1-03/03A (11am – 9.30pm daily)

For in-store product availability, you may visit each individual product page under IN STORE AVAILABILITY.

Reservations are not allowed in stores. However, in-store availability are updated live on a best effort basis!

We do not provide returns or refunds for in-store purchases. 

Exchanges for any in-store purchases must be done within 7 days (including day of purchase), with a valid receipt and care tag attached to the apparel. Apparel must be unworn, unwashed, and unaltered. 

In the event that the item exchanged for is lower in value, no refund/store credit will be given. 

Each receipt is only entitled to 1 exchange.

Store credit can be utilized in stores. If the amount of store credit used exceeds 50% of the item price, no exchange will be allowed.

TTR reserves the right to reject exchange for any apparel which is deemed to be in unacceptable condition. 

Please email us at enquiries@thetinselrack.com and we’ll check on your account.

There may be a number of reasons why you're not getting these from us.

Your email software may be marking our emails as junk mail. To stop this from happening, please add enquiries@thetinselrack.com to your email address book.

Make sure you typed in the correct email address when you signed up with us. Just sign in to your account to check this.

If you’re still facing issues, contact our Customer Care Team at enquiries@thetinselrack.com, giving as much detail as you can about the issue and we will try our best to help.

Please email us at enquiries@thetinselrack.com and we will proceed to close your account for you.

You can always choose to unsubscribe or to update your subscription preferences at the end of every newsletter.