Find us here:

Orchard Gateway #02-17A (11am – 9.30pm daily)

Tampines One #02-32 (11am – 9.30pm daily)

Jewel Changi Airport #B1-256 (10.30am – 10pm daily)

Plaza Singapura #B1-03/03A (11am – 9.30pm daily)

We accept payment by credit cards and Shopback PayLater.

We do not allow returns of store purchases at all. Only 1 to 1 exchanges are allowed for Regular Priced TTR Label Apparel and it must be done within 7 days (including day of purchase), with a valid e-receipt and care tag
attached to the apparel.

Apparels must be unworn, unwashed, and unaltered. 

In the event that the item exchanged for is lower in value, no refund/store credit will be given.

Yes, we allow inter-outlet exchanges. However, only 1-to-1 exchanges are applicable for regular-priced TTR Label apparel, and they must be completed within 7 days (including the day of purchase). A valid e-receipt and care tag must be presented with the apparel. Items must be unworn, unwashed, and unaltered.

Please email us at enquiries@thetinselrack.com within 7 working days of noticing the defect. Do note that your email must include a clear photo of the area of defect.

For in-store product availability, you may visit each individual product page under IN STORE AVAILABILITY.

Reservations are not allowed in stores. However, in-store availability are updated live on a best effort basis!

Click & Collect for all online orders are now available exclusively at our Jewel Changi, Tampines One and Orchard Gateway Store.

Location:
Jewel Changi Airport #B1-256 (11am - 9.30pm daily)

Tampines One #02-32 (11am – 9.30pm daily)

Orchard Gateway #02-17A (11am – 9.30pm daily)

Plaza Singapura #B1-03/03A (11am – 9.30pm daily)

All Click & Collect orders are to be collected within 2 weeks from the time the order is ready for collection.

Orders not collected within 2 weeks will be returned to our Headquarters, and a local delivery fee of $2.50 will be incurred for us to deliver your parcel to your doorstep.

1. Select 'Click & Collect' at Jewel, Orchard Gateway and Tampines One upon checkout.
2. Your online order will be ready for pick up within 4-6 working days after it's placed.
3. Keep an eye out for READY FOR COLLECTION email before making your way down

Click & Collect orders are considered online orders. Orders (regular priced items) are only allowed for return for store credits.

Find out more about our online return policy here.

If your order has been sent to the store, $4 will be charged for a change of point of collection, re-delivery to the selected store. For us to assist you further with this, do contact our customer service with your order number.